1. Information we collect
We collect only what we need to run the site and app:
- Email address — when you request our free checklist, purchase a course, or otherwise sign up, so we can send you the content you asked for and occasional related updates.
- Form and account data — information you type into forms, such as your name if provided, and any messages you send to support.
- Program usage data — information you enter inside the JointPrep program to make it useful, such as which joint you’re preparing (knee, hip, or shoulder), your surgery date, and your daily check-in responses (for example, how you’re feeling or which exercises you completed).
- Basic technical data — standard web server logs (like IP address and browser type) generated automatically when you visit our site.
We do not intentionally collect protected health information (PHI) as defined by HIPAA, and JointPrep is not a covered entity or business associate under HIPAA. The joint/surgery-date/check-in details you choose to enter are used solely to personalize your own experience in the program.
2. How we use your information
- To deliver the checklist, articles, or app access you requested.
- To send marketing and product emails, such as tips, updates, and offers — you can unsubscribe at any time.
- To operate, maintain, and improve the program and website.
- To respond to support requests sent to support@jointprep.com.
- To detect, prevent, and address technical issues, fraud, or abuse.
3. Email service provider
We use Kit (formerly ConvertKit) to store email addresses and send marketing communications. Kit acts as our data processor for this purpose and has its own security and privacy practices. We do not use your email for any purpose beyond communicating with you about JointPrep.
4. We do not sell your data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only with service providers who help us run JointPrep (such as our email platform and payment processor), and only as needed for them to perform their services.
5. Cookies, analytics, and advertising measurement
Our website uses minimal cookies and local storage — primarily to remember basic preferences and keep the site functioning correctly.
Analytics. We use Vercel Web Analytics to understand overall site usage (page views and visit counts). It is cookieless and does not track you across other websites. Learn more in Vercel’s analytics privacy documentation.
Google advertising measurement. We use the Google tag (Google Ads conversion tracking) to measure whether our advertising leads to sign-ups or purchases. Google may set cookies (such as via googletagmanager.com) for this purpose. This measures the performance of our ads; we do not sell your personal information. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and opt out of personalized advertising at adssettings.google.com.
Meta advertising measurement. We use the Meta Pixel (Facebook/Instagram advertising measurement) to measure whether our advertising leads to sign-ups or purchases. Meta may set cookies and receive information about your visit (such as the pages you viewed and actions like signing up for our free checklist) for this purpose. You can learn how Meta uses this data at facebook.com/privacy/policy, and manage your ad preferences at facebook.com/adpreferences.
6. Affiliate links
Some links in our home-prep checklist are affiliate links (including Amazon Associates), which may earn us a commission if you make a purchase. Clicking these links may allow the destination site to place its own cookies, governed by that site’s privacy policy. See our Affiliate Disclosure for details.
7. Data retention
We keep your information for as long as your account or email subscription is active, or as needed to provide our services, comply with legal obligations, and resolve disputes. You can request deletion at any time (see Section 9).
8. Children’s privacy
JointPrep is intended for adults preparing for or recovering from joint replacement surgery. We do not knowingly market to or collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
9. Your rights and choices
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to opt out of marketing emails. To exercise any of these rights, unsubscribe from a marketing email using the link included in it, or email us directly.
10. California residents
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect about you, to request a copy of it, to request its deletion or correction, and not to be discriminated against for exercising those rights. We do not sell your personal information. Our use of advertising-measurement tools (the Google tag and Meta Pixel, described above) may be considered “sharing” for cross-context behavioral advertising under the CCPA/CPRA; you can opt out of this by using the Google and Meta preference links above, by enabling Global Privacy Control in your browser, or by emailing us. To make a request, email support@jointprep.com from the address you signed up with, and we will respond within 45 days. You may use an authorized agent to submit a request on your behalf.
11. Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of JointPrep after changes means you accept the updated policy.
13. Contact us
Questions about this policy or your data? Contact Finding Well LLC at support@jointprep.com.